NexusDialer
Enterprise Contact Center Platform
Inside the project
01 / 01Live capture from nexusdialer.com showing the public product surface.
The brief
A problem worth
building around.
Contact centers need reliable, scalable dialing systems that can handle high call volumes while maintaining compliance with regulations like TCPA. Off-the-shelf solutions are expensive and often lack the customization needed for specific business workflows.
Our approach
We built a contact center platform from scratch, featuring predictive dialing algorithms, real-time agent dashboards, and CRM integration. The system handles high call volumes with built-in compliance features including call recording, consent management, and do-not-call list integration.
The experience
What it lets
people do.
The capabilities that turn the underlying engineering into a usable product.
- 01
Predictive and progressive dialing modes
- 02
Real-time agent dashboards and monitoring
- 03
Call recording with compliance storage
- 04
CRM integration for contact management
- 05
Do-not-call list management
- 06
Campaign management and scheduling
- 07
Detailed analytics and reporting
Project record
What came out of it.
Production-grade Elixir/Phoenix LiveView codebase
Production-ready contact center solution
Real-time agent performance dashboards
Compliance-focused call management
Scalable architecture for high call volumes
Under the hood
High-throughput contact center with WebRTC voice and predictive dialing algorithms
High-throughput contact center with WebRTC voice and predictive dialing algorithms
Facing Similar Challenges?
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